Community ManagerHi elbell2001 & PurpleSweetTart,
Just to clarify, EA does have live chat. Depending on the product and subject selected, the option might not appear. If the option is not currently available for you, please try selecting "EA Account" as a product, click on "see all topics", and then "I want to update my EA Account information." That should give you the option to start a chat.
why lie an say you have live chat?
Community ManagerHi there, I understand your frustration, but I want to reassure you that we do offer a live chat option through EA Help. The steps I shared earlier are accurate and intended to guide you directly to that support channel. If you follow the instructions provided, you should see this option on your screen:
If you're still having trouble accessing it, it might help to try a different browser, clear your cache, or disable any ad blockers temporarily. Let me know if you'd like me to walk you through the steps again.
I can not see these links as you are describing!
Quite literally is not option for "see all topics", and then "I want to update my EA Account information." That verbiage does not exist on this page https://help.ea.com/en/
Community ManagerPlease note that you're referring to a post that's 4 months old. The website has been updated recently and things have changed slightly.
You can go to this page: https://help.ea.com/en/, click on "EA Account Support":
Select the topic you need, and follow the instructions. If that doesn't solve your problem, scroll down to the bottom of the page and click on "Contact Us":
The next page has a form to fill out. Depending on the topic selected, you will be given different contact options. The chat is usually available for account-related issues.
I hope this helps.
not working...
I have to say EA customer service and care is absolutely shocking! How can you offer help when there is non. Sitting in a que for hours for a chat that doesn’t exist!!! You need call centres to deal with our problems. Shocking service.
yeh contact you immediately when an account has been hacked only to be sent round and round in circles trying to resolve it. To then be put through to a live chat that you sit on for days and then it shuts down!
Obviously EA is called the worst company, for a good reason for many years now.
I have the same problem as you do. Still no reply...
