Forum Discussion

BlackPrune's avatar
BlackPrune
Seasoned Newcomer
12 days ago
Solved

How to start a live chat conversation with EA?

 I tried all the methods, but still can not start a chat.
advice
  • EA_Lanna's avatar
    EA_Lanna
    11 days ago

    Hi BlackPrune​​,

    Thanks, that helps me understand what you've selected. For now, let's try a different set of ticket options.

     I've prepared a custom link below that I've tested and works for me:

    • Click on this link
    • Choose the live chat option,
    • Don't click the 'log in' button, just continue to fill out the ticket and select 'Next'. 
    • Enter a Subject Line and upload any relevant attachments, then click 'Send'

     

    That should hopefully work for you. Once you're through to an advisor, share the game and issue so they can help update the ticket fields, and assist you from there as best they can.

    - EA_Lanna

BlackPrune's avatar
BlackPrune
Seasoned Newcomer
11 days ago

Thank you, I was trying to redeem the game "Battlefield 4" on PC with code, but it turns to an error "COMMERCE_SERVICE.VALIDATION_FAILED.INVALID_PRODUCT_CONFIG...", both on EA app and the website "https://www.ea.com/redeem" for serveral days. That's why I need to contact the support to check this problem. If there is other way to contact the support, I'd like to provide my account details and the code details. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    11 days ago

    Hi BlackPrune​​,

    Thanks, that helps me understand what you've selected. For now, let's try a different set of ticket options.

     I've prepared a custom link below that I've tested and works for me:

    • Click on this link
    • Choose the live chat option,
    • Don't click the 'log in' button, just continue to fill out the ticket and select 'Next'. 
    • Enter a Subject Line and upload any relevant attachments, then click 'Send'

     

    That should hopefully work for you. Once you're through to an advisor, share the game and issue so they can help update the ticket fields, and assist you from there as best they can.

    - EA_Lanna

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