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Aarhus43's avatar
Aarhus43
Seasoned Newcomer
29 days ago

I am still missing my EA POINTS 5.000 points

Purchased - 26/2-2026.  Bought the new EA 26 TOTY with 5000 points with 70% off. I bought it and game is working but i havent got my 5.000 Points yet Tried to re-install the game. Has been written ...
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Aarhus43's avatar
Aarhus43
Seasoned Newcomer
29 days ago

Hi. Mark - i have already given all the information as wished for during email - correspondance ) and also have 2 cases . One is still open :) after i as told to wait 24 to 48 hours :) 

 

Regards

Jesper

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
15 days ago

Hi Aarhus43​, 

How did you get on after following the support team's advice? Did waiting 24 to 48 hours help the points come through for you? 

- EA_Lanna

  • Aarhus43's avatar
    Aarhus43
    Seasoned Newcomer
    14 days ago

    Hi Lanna

    no it still dosent work and have tried all the things you have requsted several times

    I been waiting for almost a month now.

    i have answered on the e-mails also .. i gets the same auto generated e-mail from you all the time.   Same answer. 

    i need to get in touch with a superviser or your customer complaint department.

    have sent several documents as reguested , chatted , tried you AI chat , without a solution . 

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      14 days ago

      Hi Aarhus43​,

      Aarhus43 wrote:

      have sent several documents as reguested , chatted , tried you AI chat , without a solution

      I'm sorry to hear that. I'm not sure why that might be the case, as I won't have any insights into your support cases.

      I know it's been a frustrating experience dealing with them so far, but for help with missing content, you need the support team's help. Only they can look into missing content claims. Please stick with them, and do your best to supply the exact information they are asking for. For example, the criteria for proof of purchase are quite strict in order for it to be verifiable, so it's always good to double-check that the screenshots match the proof of purchase criteria as outlined in our guide:  'How to provide proof of purchase'

      Aarhus43 wrote:

      i need to get in touch with a superviser or your customer complaint department.

      We don't have an escalation pathway through the EA Forums, but the support team may be able to help you with this, too, seeing as it's related to your support experience and cases with them. 

      - EA_Lanna

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