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VikiJePanko's avatar
VikiJePanko
Newcomer
5 days ago
Solved

I got my account hacked

Hi everyone,

2 days ago I logged onto my profile in FUT and i see that 3 of my tradable players are gone.

Someone else sold my players on trasnfer market on minimum price (pina, garcia, valverde) without my authorization.

I just wanted to know if there’s someone who can help me get back my players or my coins. 

I also wrote about this problem to ea support but no one answered.

Thanks for your help!

  • Hey VikiJePanko​, 

    Sorry to hear someone else seems to have gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    Once you've gone through the steps linked above, you can use the Contact us option at the bottom of that page or create a case with this form to get in touch with the support team so they can help with the account recovery portion of that process.  

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey VikiJePanko​, 

    Sorry to hear someone else seems to have gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    Once you've gone through the steps linked above, you can use the Contact us option at the bottom of that page or create a case with this form to get in touch with the support team so they can help with the account recovery portion of that process.  

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