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Trolleydog's avatar
Trolleydog
Seasoned Newcomer
1 month ago

I purchased battlefront in November 2022

Xbox PC, Can't download it in EA app

6 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Trolleydog​ what is happening when you are unable to download the game?

    Are you seeing an error message?

    Can I also ask from where did you purchase the game?

    Darko

  • Trolleydog's avatar
    Trolleydog
    Seasoned Newcomer
    1 month ago

    Hi,

    I purchased from Microsoft Xbox PC. The app says I don't own it

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Trolleydog​ what app says you don't own the game?

    If you launch from the Xbox PC app can you play?

    Just so you know, if you wish to play on both Xbox and PC you would need to own the game on each platform.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    If you purchased the game through Xbox and seeing this message Trolleydog​ then you would need to speak with Xbox support. Our team would not be able to assist with purchases made outside of the official EA store.

    Darko

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