Forum Discussion

TurboZino's avatar
TurboZino
New Hotshot
6 months ago
Solved

I require to contact a EA Support Operator [CONTACT REQUEST]

Hello.

For the past few days or so I've been attempting to come into contact with EA's Support team as my problem has been stated by all articles, bots, and even other EA Admins that my issue is only to be resolved by contacting an Operator at EA Support.

The issue comes around as, attempting to remove entitlements to items I've purchased in the EA App, without need to refund the price for these for the purposes of attempting to fix an issue regarding the additional content included with the game.

Due to the evident niche that my issue derives from, articles from the EA Help website, automated bots, and other forms of automation in the customer support, I do not wish to be sent back into the website of EA Help, and request to open conversation with an operator as soon as possible.

Despite my efforts for reaching the international or domestic Phone Lines, results have been null and overall I feel displeased with the way customer support is handled by this company, if that counts as a piece of feedback, it is still necessary to have a direct line of conversation with customers without entering an automated chat bot conversation.

Without any more to add, I will close this message.

  • TurboZino 

    Phone support is no longer offered in English so you will likely need to contact our Advisors via Live Chat or Email.

    If required, click the following link for help contacting an Advisor: 

    https://help.ea.com/help/faq/using-ea-help/

    Thanks.

     

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 months ago

    TurboZino 

    Phone support is no longer offered in English so you will likely need to contact our Advisors via Live Chat or Email.

    If required, click the following link for help contacting an Advisor: 

    https://help.ea.com/help/faq/using-ea-help/

    Thanks.

     

  • TurboZino's avatar
    TurboZino
    New Hotshot
    6 months ago

    I have followed the instructions on screen, but since my problem doesn't match the description of Anytopic I'm not sure in what place I have to press "Chat with Us"

    I have sent one request in the past that has gone unanswered, so please I would like a direct link where I can join chat with someone

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,904 PostsLatest Activity: 56 seconds ago