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Bombolada's avatar
Bombolada
Seasoned Newcomer
5 months ago
Solved

Lost access to my email and can't contact support

Hi, Someone stole my email address and unfortunately I no longer have access to it. I'm trying to contact EA support to resolve this, but whenever I select the "Chat with us" option and fill out the...
account info
  • Bombolada's avatar
    Bombolada
    5 months ago

    Okay, I found a solution — thank you very much to EA_cuervo who suggested trying to connect to the chat in incognito mode. That really helped, and I was able to change my email through a chat with a support agent.

ik6jt808tm7c's avatar
ik6jt808tm7c
Newcomer
5 months ago

I'm sorry if i bother you, i need help please can you help me? I have same case with bombolada, my email address got change but that not me. How i call EA Help, i mean i was chat the problem i have, but its not solved, can you help me? 

Thanks in advance

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Unfortunately, we're unable to assist with account-related issues here at the EA Forums. For assistance with your EA account, please contact EA Help: https://help.ea.com/en/ea-account/ 

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