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My EA account got hacked, and my email got changed
The title, my EA account got hacked and the email got changed. I can still log into it via Google sign in, but I can't change the email. I've tried contacting customer support, but I've yet to get a ...
Hi EzTheMan2242 ,
If your cases haven't been reaching them, it sounds like they haven't had a chance to help yet. Let's try something to see if we can help your cases make it through. Could you
- Clear the browser's cache and cookies, fully close all browser windows
- If you are on mobile, switch to PC to submit the ticket or vice versa
- Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
- Try a Clean boot
If that doesn't work, try to open a case again through a private browsing window and make sure not to log into your EA account while completing these step
- Type 'EA App' into the search bar and select the tile that appears.
- Select See all help topics.
- Select the Manage my account category.
- Select I need help with my hacked account.
- Click 'Continue without signing in'.
- Under the heading 'Still need help', the available contact options should appear.
Once in touch with an advisor, let them know the email on your EA account so they can pull up your account right away. It'd also be helpful to have the following information ready:
- Any usernames that are tied to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
- Any invoice numbers from games you’ve bought through an EA platform, like the EA app
EA_Lanna
