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sirubear's avatar
sirubear
Newcomer
2 days ago

My ea account got hacked, support please help

Hello my Google account got recently hacked, they managed to get into all my gaming accounts like Ubisoft, rockstar. I already managed to get those accounts back by their support yet I have been chatting with ea support for HOURS and I can seem to get in contact with them. It also looks like they blocked me from creating more tickets. I have sent them steam proof of purchase, my bank invoices, everything and more than rockstar or Ubisoft needed to decided that yes, my account was in fact hacked. 

 

Hacker changed my email and password, no way to log in to my main account. Please help 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey sirubear​,

    Sorry to hear that someone else has gotten into your account and that you've been unable to get in touch with our support team. 

    If you haven't already, please try using this web form with 'Compromised EA Account' as your issue. Do make sure that you've enabled pop-ups and cookies on your browser, and disabled any ad-blocking extensions. Once you fill in and submit that form, you should be redirected to a self-service page with an option to chat with an advisor near the bottom. From there, an advisor will need to verify your account ownership before helping recover the account. If you're unable to stay connected or see the chat box, please try using another browser or an incognito/private window instead. 

    Afterward, please be sure to go through as many of these security steps as possible to help get your account back under your control. Let us know how it goes, and hopefully you're able to regain access! 

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