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64b6l7x0l9vm's avatar
64b6l7x0l9vm
Seasoned Newcomer
3 days ago

My EA account got stolen

I'm a APEX legends player on steam. (see second attached screenshot)

Because we all need to register an account on EA platform, so i did. With "[edit: email address removed]" & ny user ID "EJ_Hifumi" linked to my steam account.

Two days ago, I was start up "my" APEX, try to have some chill games, and the game told me to register EA account.

???????

and I try to login in my account...... something strange, I can't. Maybe I forget my pw as usual. But after I press "forget pw"..... hmmm (see first attached screenshot) Who is this va*******@hotmail.com?

To EA support:

Please find a real human being to support the case. I don't want my account and hours wasted. Thanks

account linking

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey 64b6l7x0l9vm​, 

    Sorry to hear someone else may have gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    Once you've gone through the steps linked above, you can use the Contact us option at the bottom of that page or this link to get in touch with the support team so they can help with the account recovery. They'll be able to work with you to clear this up from that point, thanks!

  • 64b6l7x0l9vm's avatar
    64b6l7x0l9vm
    Seasoned Newcomer
    2 days ago

    Thanks for viewing my case Mako

    I already made a case in EA support but it seems to be useless cause all the support team do is just send you a AI bot can’t review by human eyes. This make me feel like a clown talking to a bot and nothing helps. So I really need to share the case here if anyone could help

    case#249318629

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