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kapiiszoon's avatar
kapiiszoon
Seasoned Newcomer
4 months ago
Solved

name filter

so in many cases the "bad word filter" or wtv its called detects normal words as bad words, like i wanted to change my ID to "k4piszon" but it says that it contains a bad word but it literally doesnt. please fix this goofy filter

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  • EA_Lanna's avatar
    EA_Lanna
    4 months ago

    Hi kapiiszoon​, 

    Thanks for flagging that. Nothing stands out to me as problematic about that username. 🤔 

    Could you try it once more after logging out and back in again? If it doesn't go through this time, would you mind giving it a full 24 hours before trying to update the username, and see if that helps the name go through?

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi kapiiszoon​, 

    Thanks for flagging that. Nothing stands out to me as problematic about that username. 🤔 

    Could you try it once more after logging out and back in again? If it doesn't go through this time, would you mind giving it a full 24 hours before trying to update the username, and see if that helps the name go through?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi kapiiszoon​,

    As it's been quiet here since, I'll take that as a sign that waiting the full 24hrs before trying to update the username again did the trick! 😄

    Thanks again for reaching out and Happy Gaming o/

    EA_Lanna

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