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lucifer37273's avatar
lucifer37273
Seasoned Newcomer
8 months ago

Need Help Unlinking Steam & Google from Unauthorized EA Account.

Hello EA Support,
My Steam account and Google account are both currently linked to an EA account I do not control, associated with the email ar*****@rambler.ru.
This EA account appears to have been created without my consent using my Google credentials, and later linked to my Steam account as well. I recently recovered my original EA account (the one I'm posting from), which is verified and secure.
However:
- I am unable to access or recover the unauthorized EA account.
- I cannot see or manage these Steam/Google connections in my recovered EA account’s settings.
- As a result, I’m locked out from linking my Steam and Google accounts properly.
I’m requesting assistance to:
- Unlink my Steam account from the unauthorized EA account.
- Unlink my Google account from the same unauthorized EA account.
- Allow me to connect both to my verified EA account instead.
I can provide proof of account ownership (Steam profile screenshots, Google activity, or any email confirmations) if required. Please let me know the best way to move forward.
Thank you,
Rishi

account linking

4 Replies

  • lucifer37273's avatar
    lucifer37273
    Seasoned Newcomer
    8 months ago

    I’ve tried all support channels and still can’t unlink my Steam account and my google account from a hijacked EA profile.
    EA_David, could you please help escalate this?

  • lucifer37273's avatar
    lucifer37273
    Seasoned Newcomer
    8 months ago

    I came across another recent post that closely resembles the issue I submitted earlier—right down to the linked email and phrasing. It was posted only minutes ago, even though I raised the concern hours earlier. This repetition seems unusual and could indicate a broader pattern or reuse of support templates. The user account also appears very new, which adds to the concern. Hoping this can be looked into further.

  • lucifer37273's avatar
    lucifer37273
    Seasoned Newcomer
    8 months ago

    Update 2: Another post has surfaced under the tag ‘Account Linking,’ involving a brand-new account reporting a very similar issue in extremely vague terms. While it doesn’t include the same email address, its timing and structure seem to follow the same pattern. This could be part of an attempt to blend in while still artificially inflating the issue’s visibility

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