Forum Discussion

TarynEmilee's avatar
TarynEmilee
Seasoned Novice
1 year ago
Solved

No Verification Emails?

I got a new computer and I'm trying to move my account over. I know my password and info since I use it often, but it's asking for an emailed code verification. The email is correct, but I haven't received any emails. I tried using EA help for it, but that also asked for verification even though it's already logged in. 

I already found the discussion using the POGO thing and the picture said to click profile and then my EA account. I don't have the EA account option? My account is old but still used nearly every day, and I've gotten a new computer before and never had this issue. I don't know what else to try.

  • Go to Settings > Junk mail in your email account and add the following address as a safe sender: EA@e.ea.com 

    After doing this, emails from EA should come through successfully. It works for me.

19 Replies

  • unintendedbirth's avatar
    unintendedbirth
    Rising Newcomer
    7 months ago

    Omg this reply helped me so much! I looked up that email address and i somehow had it blocked. Now I am back online!

  • snip_flip's avatar
    snip_flip
    Rising Newcomer
    7 months ago

    I have the same problem with verification code not received in Yahoo

  • Anyone finding problems with the above solution I used the ea connect app to sign in using forgot my password then and added my number. Hope this helps 

  • I am not receiving verification emails on my verified gmail account and there is only a 'blocked' sender list not a safe sender list. I did add mailto:EA@e.ea.com as a contact but still not receiving the emails. My account shows that 2FA is DISABLED but I still need a code to access & update my account beyond the first page.
    I currently do not have any emails blacked and I have not received emails from mailto:EA@e.ea.com in several months.

  • wildknights91's avatar
    wildknights91
    Seasoned Novice
    10 days ago

    This link takes me back to my original post about this issue. I am still not receiving your emails for the verification, but I am receiving the emails from the forum. I cannot make changes to my account because of this.

     

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 9 minutes ago
4,588 Posts