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c05063ff0623dd27's avatar
c05063ff0623dd27
Newcomer
2 days ago

Not receiving emails from EA

I am trying to login into my account but I am not receiving emails from EA for 2FA. I verified it is the correct email, and they aren't sending to my spam folder. When I try to use the EA support bot...
login issue
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
1 day ago

Hi c05063ff0623dd27​,

I took a peek and our EA Help guide 'How to enable two-factor authentication on your EA Account' recommends trying this: 

If you’re not getting codes sent to your email, try resending the code. If that doesn’t work, make sure:

  • your inbox isn’t full
  • you checked the spam folder
  • you or your service provider haven’t blocked us
  • you’re logged in to the right EA Account.
    • If you’re logged in to a different EA Account, your codes might go to the wrong email.

 

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the code.

If you can’t access or remember the email address you used to make your EA Account, try these account recovery steps. 

Could you give those steps a try?

- EA_Lanna

(CM: Edited to update advice)

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