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utiesquirrel's avatar
utiesquirrel
Newcomer
4 days ago

Old Gmail is inaccessible, help

Hi all,

When I made my EA account it was with an old gmail account that I made back in 2007 and since then it has been completely filled in memory with no capacity to receive new emails. It is also overloaded and I cannot find a way to delete sufficient memory from the account to make it active again. What is the alternative that I can do because when I try to change the email, EA wants to send a confirming code to the old email and I can't even add a phone number to the account. I'm unsure of how to move forward. I'm not locked out of the account, my password still works. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey there, I'm really sorry to hear that you're locked out of your account. 

    Please take a look at the following article and try the steps mentioned there, it might help you get your account access back: https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/ 

    If you're still unable to log back into the account, please scroll to the bottom of the article and click on Contact Us, and get in touch with a support agent.

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