Community ManagerHey dragonling743,
We do still have live support, and this would definitely be a good candidate for them to look into further. If there was any issue with a previous order, they should be able to take a look and help clear this up.
After support takes a look at the account and any transactions, I'd definitely clear the EA app cache before trying the download again.
If you create a new case here and select Game Support > EA Account > I want to check my order status, that should be most relevant in this case and should let you get in touch with the support team so they can take a look.
