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Allicat2304's avatar
Allicat2304
Rising Newcomer
11 days ago
Solved

Purchased sims 4 expansion packs on sale and checked out at near full price.

Hi there I am posting here as I have contacted a help agent who was allegedly unable to help and I need to post here.  Today I noticed 3 newer packs were on special: royalty and legacy, adventure aw...
ea help
  • EA_mplsnow's avatar
    EA_mplsnow
    10 days ago

    Allicat2304​ Hmm, that is strange. Thanks for taking the time to let us know - I've passed this along to the team. 

    In the meantime, if you've already completed the purchase, please connect with our live support team again to check your refund eligibility. Since the sale is still ongoing, you should be able to get a partial refund for that price difference. I'm afraid we don't have access to your billing information here on the forums, and can't process this for you directly. 

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
11 days ago

Hey Allicat2304​, 

Are you still noticing the pricing discrepancy now? If so, it might be worth clearing your browser cache before checking again. 

Let us know if it's still ongoing, thanks! 

  • Allicat2304's avatar
    Allicat2304
    Rising Newcomer
    10 days ago

    Hi, I purchased the packs and in my cart they were sale price but as they checked out somehow they changed over to full price. So that full price came out of my account. I would not have purchased these packs at that price. 

    • EA_mplsnow's avatar
      EA_mplsnow
      Icon for Community Manager rankCommunity Manager
      10 days ago

      Allicat2304​ Hmm, that is strange. Thanks for taking the time to let us know - I've passed this along to the team. 

      In the meantime, if you've already completed the purchase, please connect with our live support team again to check your refund eligibility. Since the sale is still ongoing, you should be able to get a partial refund for that price difference. I'm afraid we don't have access to your billing information here on the forums, and can't process this for you directly. 

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