EA SPORTS FC™ TeamIt says that you can unlink an account and link a new account, but you won't be able to link another account for 6 months @thekurse.
Are you having trouble linking a new account after you unlinked your account?
I have the same issue. When EA Play was added to the Game Pass on Xbox I installed EA Play on it which must have created a sort of "ghost EA account" and linked to it, I can't even see details of this account in EA Play since it sends me to the Xbox account instead.
When I try to link on my EA Desktop account I get the message that it's already linked. If I remove the link on my Microsoft account, EA Play on Xbox keeps on working, so it seems that only appears when I link it on PC, so removing it from the MS account doesn't work either.
This is a pretty obvious use case and EA will get more and more users with this issue, so they should develop a solution ASAP.
I'm having the same issue as well. The rep I talked to was actually very helpful and was trying to link the correct accounts together after unlinking my other accounts, but it seems like even he was unable to at this point. He told me he was treating it as a bug report for now and I should check back in a week. I'm thankful he was helpful but what a strange headache all of this is. I'm excited to use EA Play with my Xbox Game Pass but it seems like I may never get to use my actual EA account at this point.
EA SPORTS FC™ TeamI linked Xbox Account #1 to my EA Account 10 years ago. I no longer access Xbox Account #1, and have used Xbox Account #2 (which has numerous purchases and my Gamepass attached to it) for some time. When I went to link Xbox Account #2 to my EA account, it told me Xbox Account #1 was already linked. So I unlinked Xbox Account #1 and attempted to link Xbox Account #2 and it is telling me I may only EVER link Xbox Account #1 to my EA account. When I went onto chat and asked for the ability to link Xbox Account #2 I was told that it wasn't possible and that my best course of action was to link Xbox Account #2 to a new EA Account (essentially EA Account #2). What I am saying is that is unacceptable considering all of my Origin purchases and credit card information are on my current EA Account and opening a second one just to utilize my EA Play benefits on Xbox Account #2 is ridiculous.
So yes. I am having problems linking Xbox Account #2 to my EA Account because it is telling me that I may ONLY EVER link Xbox Account #1 to it, even though I no longer ever use that Xbox Account and have essentially shut it down. Nowhere has it said "Wait 6 months" and your chat agent told me the same: that I may only ever link ONE Xbox Account to my EA Account for the LIFETIME of my EA Account.
EDIT: I've attached an image of the error I get when I attempt to link Xbox Account #2 to my EA Account.
I also have to switch between accounts if I want to play certain games. Next to that, I have quite some progress in games like Battlefield V and other titles that are now lost, so I have to start over on this Ghost EA account, which means I probably won't play them. It's a shameful policy, and I would like to know why one can only link an EA account to an Xbox account once in a lifetime.
This makes zero sense.
Community ManagerHey @thekurse, if you need to unlink your account and do not have access to the EA account that your Gamertag is linked to then you need to speak with our live support.
If they are unable to assist you then there is nothing that we can do on AHQ to change this.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
@EA_Darko wrote:Hey @thekurse, if you need to unlink your account and do not have access to the EA account that your Gamertag is linked to then you need to speak with our live support.
If they are unable to assist you then there is nothing that we can do on AHQ to change this.You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or request a call back.
Darko
@EA_Darko
Did you even read this thread? I have access to my EA account. I am attempting to link a new Xbox account to it and unable to. Chat wasn’t able to help, and now you’re telling us this official channel also is unable/unwilling to help. There are multiple people in this thread who are customers of 10+ years with the same problem and you’re telling all of us we are SOL. Now THAT is some stellar customer support.
@menarche wrote:
@EA_DarkoDo you think perhaps, you could provide us with a higher level of support? Is there only one tier of support at EA? Or, do you have...idk engineers/management that might need to get involved?
This is a great question. I have developed a decent amount large enterprise application solutions over the years and I know that once those things launch, there are always tiers of support over the initial customer interaction team.
@menarche Once i have an hour+ to burn my next course of action will be to get back online with a new chat agent and if they give me the run around turn on Karen mode and ask for their supervisor.
@thekurse I don't recommend it. I have been in chat with 3 folks. Their Chat support seems to be outsourced, and they adhere to a strict no escalation policy. I have had two different chat folks just close conversation when asked to speak to a supervisor. They always say the typical non answers "As a gamer, we feel your pain.....", "We have passed your feedback up...", and sometimes despite literally telling them that you know the script they are about to try to run through will not work...they run through it anyway. Origin support was great about a decade ago when I had issues, but now it is clearly garbage.
@menarche wrote:@thekurse I don't recommend it. I have been in chat with 3 folks. Their Chat support seems to be outsourced, and they adhere to a strict no escalation policy. I have had two different chat folks just close conversation when asked to speak to a supervisor. They always say the typical non answers "As a gamer, we feel your pain.....", "We have passed your feedback up...", and sometimes despite literally telling them that you know the script they are about to try to run through will not work...they run through it anyway. Origin support was great about a decade ago when I had issues, but now it is clearly garbage.
Good to know. Have you tried their phone support yet? Wondering if they are any better (even though they probably use the same company).
Since this avenue can’t help and their chat support also won’t/can’t, I also tweeted @ EA_Help. I’ve had good luck with Twitter in the past so maybe between @tmase83 and I they respond to something (though I’ve found a lot of larger companies only have Twitter support on the week days). I also DM’d a few folks I know that may be able to help (long shots though).
https://twitter.com/redbeardmd/status/1373700912229781505?s=21
Remember folks, the squeaky wheel gets the grease so if you have this problem please tweet, retweet, post on Reddit, Facebook, etc this thread as well as the Reddit thread that @tmase83 linked.
The support chat agent told me this forum was the only avenue I could try to get a response from.
But the forum moderators say they don't deal with account policy.
So who does deal with account policy?
I'm asking for an explanation about this account linking restriction policy.
Why can't I link my Xbox Game Pass account to my EA account if there has been another Xbox account linked historically?
Who can we talk to about having this policy reviewed?
Somewhere in EA there will be a policy manual that details all this, and the process that needs to be undertaken.
Everyone says they can't help, so who can?
If the support here can't help us, and live support can't help us... who can? This policy may have some meaning (account sharing, selling, I have no idea) but that's not what is happening here. I hope people keep bumping this, because I don't want to manage multiple EA accounts. That's a dumb solution.
@-6thAD-Bogard wrote:If the support here can't help us, and live support can't help us... who can? This policy may have some meaning (account sharing, selling, I have no idea) but that's not what is happening here. I hope people keep bumping this, because I don't want to manage multiple EA accounts. That's a dumb solution.
Having worked with some amazing database administrators I’m very confused at the policy. It basically encourages duplicate user data which makes any good DBA scream in frustration. There has to be some monetary reason behind it but from someone who has managed / cleaned up user data because of poor business decisions: this policy seems very stupid.
I have been "Waiting for chat" for 4 hours. No response.
I have tweeted to @eahelp with my questions for 2 days, no response.
In this forum I get no response.
Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?
@Scrpzr wrote:I have been "Waiting for chat" for 4 hours. No response.
I have tweeted to @eahelp with my questions for 2 days, no response.
In this forum I get no response.Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?
At this point I’m wondering if it makes sense to also rope in some Microsoft folks. They do have a business arrangement that I’m guessing involves a whole lot of money. Maybe they can point us to a tier of support above “useless”.
@thekurse wrote:
@Scrpzr wrote:I have been "Waiting for chat" for 4 hours. No response.
I have tweeted to @eahelp with my questions for 2 days, no response.
In this forum I get no response.Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?
At this point I’m wondering if it makes sense to also rope in some Microsoft folks. They do have a business arrangement that I’m guessing involves a whole lot of money. Maybe they can point us to a tier of support above “useless”.
It absolutely does. I don't know if they can help, but they can't hurt.
@-6thAD-Bogard wrote:
@thekurse wrote:
@Scrpzr wrote:I have been "Waiting for chat" for 4 hours. No response.
I have tweeted to @eahelp with my questions for 2 days, no response.
In this forum I get no response.Why is this issue not escalated? Can any EA representative let us know what the reasoning is behind this?
At this point I’m wondering if it makes sense to also rope in some Microsoft folks. They do have a business arrangement that I’m guessing involves a whole lot of money. Maybe they can point us to a tier of support above “useless”.
It absolutely does. I don't know if they can help, but they can't hurt.
I’ve DM’d Megan Spurr on Reddit, who is the gamepass evangelist for Microsoft. Here is the text I’ve sent her:
Hi Megan. First off, I would like to let you know that Gamepass is an amazing deal and that you have been a fantastic evangelist for Microsoft and it’s services. Because of that, I have come to you for help.
Myself and many other gamers are running into issues linking our current Xbox accounts with our EA accounts. Essentially it boils down to this: we are attempting to link a second Xbox account to an EA account after unlinking a previous Xbox account from EA. EA’s policy is that we may only link one Xbox account to an EA account for its lifetime, which is causing problems for those of us that have had long time EA accounts and may have lost access to our old Xbox accounts. We’ve attempted to contact EA’s support through a variety of means and have been stonewalled at every attempt.
Here is the EA AnswerHQ thread: https://answers.ea.com/t5/Origin-Client-Web-Technical/EA-account-linking-to-a-new-Xbox-Account/m-p/10176120#M109825
Here is the Reddit thread: https://www.reddit.com/r/XboxGamePass/comments/m815h4/ea_accounts_can_only_ever_have_one_xbox_account/?sort=new
At this point we’re turning to you to see if there are any other avenues we can pursue that will be able to fix this issue. Many of us are long time gamers with EA and Xbox accounts dating back 10+ years. I know it’s a long shot but I’m asking for some sort of guidance here. Thanks Megan!
Thanks for taking the time to send the message. Hopefully something will come of it.
This is what Microsoft says:
Community Manager
Community Admin
