I am completely shocked — my Battlefield 2042 account was unfairly banned. I have never used cheats, third-party programs, or any unfair methods. Throughout all my time playing EA games and other projects, I have always followed the rules. For me, gaming is not just entertainment — it’s a way to connect with others, grow, and enjoy honest competition.
I have already submitted an appeal (Case #221576999), but unfortunately, I have not received a response. It seems the anti-cheat system may have made a mistake. I have lost access to a game I care deeply about, where I invested my time, emotions, and even money.
I am asking you, the community and EA representatives, please support me in this matter. Any advice, like, comment, or reply that draws attention to my case could really help correct this mistake.
I am not asking for special treatment — I am asking for fairness. I want to enjoy the game I love again, honestly and without cheating.
Thank you to everyone who reads this! Any support means the world to me.
If you already submitted an appeal using the web form here, you can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. That's not something we can speed up, sorry.
So if I’m playing alone against bots on a private server I created through Portal, is that considered a violation? Since the game’s launch, I’ve barely played with other players, because at 30+ years old it’s difficult for me to keep up with highly skilled players and still earn experience that way. I purchased the game at full price on release, and since then I’ve spent about 95% of my time playing with bots. And now, today, I get banned for that…
I understand that you might interpret my situation differently or judge it based on the personal experiences of other people, but in my case it’s very clear: I was playing cooperative mode with bots. I was also playing alone with bots on my own password-protected server created through Portal.
If you were doing matches heavily modified for XP Farming than that is probably why you were banned. Especially because of how many XP Farming servers there are right now making it impossible for people to do other Portal Matches.
I would occasionally play Bot Matches as well however I never heavily modified them or anything else that would be blatant XP Farming. This is probably why you were banned while others like me who didn't do any XP Farming servers were not.
If you truly were just doing normal Bot Matches that were not heavily modified for XP Farming than those at EA will be able to verify that and I would agree with you that you shouldn't be banned for that.
However if you were doing those XP Farming servers than I would expect the Ban to stay at least for now. Would wait to see if you will be able to play Battlefield 6 or not when it releases.
Thank you for your information and for taking the time to explain the situation. I’ve been trying all day to defend my account like any honest person who feels they have been treated unfairly. I’ve already reached out to many people, including those with an audience, but most likely they won’t respond, as they might consider it trivial, and who am I for Vince Zampella or Elon Musk to help me? It might even seem funny from the outside, but I’m not ready to lose access to my account for something I didn’t do.
Leave the server open my man...no on ever joins and if they do you have some competitition for a few rounds. Why password protect, that may be your folly. Tell them in the reponse email that you will always leaave the server open so others can join. Since its your server if it ever did fill you will have a little fun for that sesssion or just shut it down. Lesson learned if thats the reason. Leave it open no one ever joins. I have about 10 maps created and when I run I leave it open easy way to learn the maps in the beginning.
Good Luck I hope they just count your days off as your punishment. I totally get where you are coming from but I started at BF Vietnam/ BF2 our group is all in our 50's and we have no problem keeping up. I am sure you would do just fine sometimes the AI are i n super mode and better than the live players....Give yourself a little credit I am sure you would be just fine on the gen pop sesrvers,
Your reasoning doesn't make sense, why would they ban the people joining these XP farms while leaving XP farm servers up. And heavily modified portal gameplay restricts XP, again the game offers the tools, they will never ban anyone using them.
But a human k/d of 0,19 so it is true that he plays only against bots. The question is, does he uses exploits in portal to get maximum output of XP for the BattlePass?
If so, then ban and i hope for some time. If not and he is sincere with his solo play, they will let him back online.
I fully agree, if this person has been XP boosting the ban is fair, if not the ban should be lifted. We can't judge this unfortunately, only EA /Dice has access to the data.
No judging but just trying to seek clarity on what is going on. There are some inconsistencies in his story though, as well as he's dodging the question if he did boost.
Kolebastrikwrote:
I have lost access to a game I care deeply about, where I invested my time
15 hours in is scratching the surface, not investing time.
Kolebastrikwrote:
For me, gaming is not just entertainment — it’s a way to connect with others, grow, and enjoy honest competition.
Then why playing vs AI bots mainly?
Kolebastrikwrote:
I was playing cooperative mode with bots. I was also playing alone with bots on my own password-protected server created through Portal.
What gamemode where you playing and what modifiers did you use?
Recently someone asked me if I’d ever joined XP farming servers. To be honest — yes, I did, but not for grinding. Just out of curiosity to see what they’re like. I never used them to boost my account, I’ve always played fair.
Not long ago, my account was banned. That day, the game wouldn’t launch from Russia, so after several failed attempts I had to use a German VPN to get in. I managed to play once, then stepped away for a while. When I came back later and tried to log in again, I saw that my account had already been suspended.
EA’s appeal response claimed cheats were found on my account, but that’s simply not true. I’ve never used or installed any cheats. I’ve already sent another appeal because I’m sure this was a mistake. Maybe the system flagged my VPN or the fact I once joined those servers.
It’s frustrating to be labeled a cheater when you’ve done nothing wrong. Could VPN use or just visiting those servers really trigger a false detection? Has anyone else experienced something like this?
Translation of what is on the image from German into English Hello!
Thank you for contacting us regarding the action taken on your account.
We have received your message and carried out a full investigation of your account. This investigation has shown that, in accordance with EA’s policies and procedures, the correct action was taken.
What this means
We have confirmed that cheating occurred on your account. Therefore, we will not remove the sanction from your account.
You are violating our rules (https://www.ea.com/terms-of-service#section6) if you: • Use software that disrupts or interferes with an EA service or another user’s account • Use undocumented features, exploits, or cheats that disrupt EA services or another user’s account • Use software or cheats that interrupt other players’ connections to EA servers
More questions? • Here you can learn how to play by the rules: https://help.ea.com/de-de/help/faq/play-by-the-ea-rules/ • Please review our full User Agreement again. You must agree to it when creating an EA account or using EA services: http://www.ea.com/de-de/terms-of-service
Please do not reply to this email, as this inbox is not monitored. If you need further assistance, visit our website: https://help.ea.com/de/help-home/
Do you believe your account was suspended or disabled by mistake? Please follow these steps to get information about your account lock: https://help.ea.com/de/help/account/information-about-locked-or-banned-or-suspended-accounts/
15 hours in is scratching the surface, not investing time.
RanzigeRidder2wrote:
Then why playing vs AI bots mainly?
I didn’t just play against AI bots by myself; I also played with close friends for fun.
RanzigeRidder2wrote:
What gamemode where you playing and what modifiers did you use?
In the game itself, there is a cooperative mode with bots and different modes available. When I played through the Portal, I used various modifiers, though I can't recall the last one exactly because EA deleted all my custom modes, and now it's empty. I remember setting up bots and alternating between the Iwo Jima map and the Laboratory map
If you're curious how I got so many bot kills in just 15 hours, here’s the deal: on the Iwo Jima map, when you’re already at the last capture point on the American side, the Russians often don’t let you pass and attack in large groups. I just stand in the corridor, shoot while listening to my favorite music, and sip my green tea. I enjoy the process itself, and the experience points I earn are secondary. Plus, not every kill counts immediately — there’s a cooldown by time or by kills, I don’t fully understand the system.
Playing with friends makes it even faster: we attack from different sides, and the bots can’t do anything — the map gets cleared very quickly. At the start, I grab a helicopter with bombs and quickly take out a bunch of bots with precise strikes. If I’m lucky and the helicopter isn’t shot down, I fly all the way to the last point. If it is shot down, I take a tank and just roll into the points, crushing all the bots in the smoke with anti-infantry shells.
That’s the whole story, guys. Think however you like. I’m not going to convince you otherwise — you’ll believe what you want. I’m just a person who got unlucky and wants to restore fairness and keep playing for fun. This is the first Battlefield where I can truly relax with bots and enjoy the game the way I like, and the way my friends enjoy it too. Good luck to everyone!
Not long ago, my account was banned. That day, the game wouldn’t launch from Russia, so after several failed attempts I had to use a German VPN to get in. I managed to play once, then stepped away for a while. When I came back later and tried to log in again, I saw that my account had already been suspended.
EA’s appeal response claimed cheats were found on my account, but that’s simply not true. I’ve never used or installed any cheats. I’ve already sent another appeal because I’m sure this was a mistake. Maybe the system flagged my VPN or the fact I once joined those servers.
It’s frustrating to be labeled a cheater when you’ve done nothing wrong. Could VPN use or just visiting those servers really trigger a false detection?
I would say this is the reason yes. The fact that the ban occured immediatley after using the VPN strongly hints towards that. Also in combination with this:
Use software or cheats that interrupt other players’ connections to EA servers
You using a VPN to get in another region server than the one you're supposed to be in might cause your ping to rise and destabilize the server and as such create lag and network issues for everybody on that server.
I don't think you visiting an XP farm portal server once would be the reason. EA Dice would have a hard case defending a ban for that as they are the ones responsible for keeping these servers up. They can't blame users for clicking on something they don't remove.
I really find it hard to believe the dude leading in kills is farming extradonaire check this out and tell me he hasnt ruinned the integreity of the game
Funny how they let this slip by. I remember when your KD was out of wack like that it was an auto ban back in the day. Now they decide to ban on someone farming thats really too funny.
If you leave XP Boosting servers in large quantities unbanned, then XP Boosting is not against the rules. If you can't create a system that detects that a player doesn't move by themselves and is being teleported to every objective on the map, then it is in fact your mistake and not a players' msitake.
Unfair advantage? No, everyone can join these servers. It is not some kind of exploit that only brilliant mind can do. It is available by using official client and official server software. It doesn't boost you to 100%, it doesn't even boost you far enough in many hours.
Is XP Boosting okay by itself? No.
Should we ban people for that? No, you ban these servers and ask devs to lock the ability to create these types of servers. And you can rollback the progress.
and ffs it is a game and not a criminal court. we only hate hacker and base campers.
About VPN, EA/DICE/whatever should pay more attention to VPN software, some parts of the world may have EA services censored or sometimes people use VPN becuase it can actually reduce latency.
My bet is on the VPN triggering the ban. That or farming that one map with friends triggered some sort of flag in the anti cheat program and because it's derpy AI (corporations relying on 'AI' right now are insane, it's not ready for these types of applications yet and it's going to blow back eventually) it can't tell the difference between shooting 'fish in a barrel' and something else.
