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Re: Xbox Linked to EA Account (which is not mine) and EA support does nothing

SOLUTION:

I had the same problem. Fully explained in this thread verified by EA AHQ staff, online support is useless and cant help. Did this only the other day so I know it works.

https://answers.ea.com/t5/EA-General-Questions/Unlinking-Dormant-deleted-Account-from-Xbox-without-o...

Basically you need to contact EA's Data Protection Officer (Links and explanation in thread linked above). From there they will verify you via Xbox live by sending you a message from their test machine with a verification code, you email it back and they then reset the account unlinking it from your Xbox account, allowing you free to add a new one. Same goes for PSN.

Took me 2 days to get an email response then it was sorted within a couple of hours.

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