Forum Discussion

Kruizy's avatar
Kruizy
4 years ago
Solved

Xbox Linked to EA Account (which is not mine) and EA support does nothing

Hi I've just got an PC GamePass subscription, and it says my Xbox account is already linked to EA. After contacting support twice and trying to figure out what's going on, I'm practically convinced...
account linking
  • Vanlife4me's avatar
    Vanlife4me
    4 years ago

    SOLUTION:

    I had the same problem. Fully explained in this thread verified by EA AHQ staff, online support is useless and cant help. Did this only the other day so I know it works.

    https://answers.ea.com/t5/EA-General-Questions/Unlinking-Dormant-deleted-Account-from-Xbox-without-o...

    Basically you need to contact EA's Data Protection Officer (Links and explanation in thread linked above). From there they will verify you via Xbox live by sending you a message from their test machine with a verification code, you email it back and they then reset the account unlinking it from your Xbox account, allowing you free to add a new one. Same goes for PSN.

    Took me 2 days to get an email response then it was sorted within a couple of hours.

Vanlife4me's avatar
Vanlife4me
4 years ago

SOLUTION:

I had the same problem. Fully explained in this thread verified by EA AHQ staff, online support is useless and cant help. Did this only the other day so I know it works.

https://answers.ea.com/t5/EA-General-Questions/Unlinking-Dormant-deleted-Account-from-Xbox-without-o...

Basically you need to contact EA's Data Protection Officer (Links and explanation in thread linked above). From there they will verify you via Xbox live by sending you a message from their test machine with a verification code, you email it back and they then reset the account unlinking it from your Xbox account, allowing you free to add a new one. Same goes for PSN.

Took me 2 days to get an email response then it was sorted within a couple of hours.

Kruizy's avatar
Kruizy
4 years ago

Thanks!!

I've just sent a message to the Data Protection Officer

  • Jstud3636's avatar
    Jstud3636
    11 months ago

    How did you contact this manager? What is the email?

    • dovahkin1775's avatar
      dovahkin1775
      Newcomer
      7 months ago

      I'm wondering the same thing. The link provided doesn't pull anything up.

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