Hello EA_Aljo,I have followed the guide link you provided to submit a permanent account deletion ticket on the official EA support page. However, when I reached the final submission step of the form, clicking the submit button had no response and I could not successfully send my deletion request.Could you please guide me on how to resolve this submission failure issue, or directly assist me in processing the permanent deletion application for my EA account (username: rongyaoshike, linked Steam: rongyaoshike)?Thank you very much for your help.
Community ManagerPlease try these steps instead to start a chat:
Let me know how it goes. Thanks!
Hello EA_Aljo, I followed the steps you provided to open the live chat window, but the EA NextStep pop-up shows an error message: "I'm sorry but something went wrong. Please check back shortly." The live chat tool failed to load normally, so I still cannot connect to an online agent to submit my permanent EA account deletion request. My EA ID is rongyaoshike, linked to the Steam account with the same username. Could you please create a support ticket for my account permanent deletion directly for me, or provide another available way to submit the deletion application? Thank you very much for your help.
Community ManagerUnfortunately, we're not able to open cases on your behalf. It's possible this is a browser issue. Can you try a Chrome browser in incognito mode?
I have tried using incognito mode on Google Chrome, and the result is still the same
I followed your steps to launch live chat, but EA NextStep pops up the error "I'm sorry but something went wrong. Please check back shortly", so I cannot access chat support to apply for permanent account deletion. My EA ID is rongyaoshike linked to Steam.
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