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rongyaoshike's avatar
rongyaoshike
Seasoned Newcomer
2 days ago

Request for Permanent Deletion of My EA Account and All Personal Data

Dear EA Support Team,I am writing to formally apply for the permanent deletion of my EA account, along with all personal data, game records, binding platform information and stored data associated wi...
account info
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 days ago

Please try these steps instead to start a chat:

  1. Go to https://help.ea.com/en/ea-account/
  2. Scroll to the bottom and use the 'Contact us' button
  3. Type "update EA account information" in the text box
  4. Enter battlefield 6 and the platform you're on
  5. Click on "Did this fix your issue?" and select 'No'
  6. Click on the option for chat


Let me know how it goes. Thanks!

rongyaoshike's avatar
rongyaoshike
Seasoned Newcomer
2 days ago

Hello EA_Aljo, I followed the steps you provided to open the live chat window, but the EA NextStep pop-up shows an error message: "I'm sorry but something went wrong. Please check back shortly." The live chat tool failed to load normally, so I still cannot connect to an online agent to submit my permanent EA account deletion request. My EA ID is rongyaoshike, linked to the Steam account with the same username. Could you please create a support ticket for my account permanent deletion directly for me, or provide another available way to submit the deletion application? Thank you very much for your help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Unfortunately, we're not able to open cases on your behalf. It's possible this is a browser issue. Can you try a Chrome browser in incognito mode?

    • rongyaoshike's avatar
      rongyaoshike
      Seasoned Newcomer
      1 day ago

      I have tried using incognito mode on Google Chrome, and the result is still the same

       

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