Resume case
I am unable to resume my case, it just takes me to this page
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there. Are you trying to dispute a ban? If so, no need to resume your case. You can submit another if you haven't disputed the ban 3 times yet. Instructions for that can be found here.
Hello Aljo!
I've disputed a ban twice now but a case isn't created, it's on a different account of this one. Since I can't seem to contact CS in any way, I've created this account to reach someone. is it possible to move to DMs to further discuss my situation?
- EA_Aljo
You will need to open a case with an advisor to have them check on the dispute. Cases can be opened by following the instructions here. Do not choose dispute a ban as the reason for contacting support since you're trying to find out if the dispute you submitted went through.
Hello!
I've tried opening a case more than once. I opened 1 about 1 month ago and I didn't get an answer, not even a confirmation email stating that it was opened. It also doesn't show up on my "Open Cases" tab.
So I opened another one and yet again, it's not on my "Open cases" tab, and I didn't get any emails. I truly think that opening cases doesn't work, so I don't think that trying for a 3rd time isn't the best solution right now.
Is it possible to speak to someone that can help me?
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