The 2nd factor verification address does not belong to me
When I try to log in to my ea account with Gmail, it sends a verification code to [edit: email address removed]!
Forum Discussion
1 Reply
- EA_Lanna
Community Manager
Hi 6y4l09344,
When it pops up to say it's sent a verification code, going by the thread title the email address that appears isn't yours?
If that's the case, I think it'd be best to treat the EA account as compromised. Please follow the steps in the guides I've shared below and if you need help completing them, please reach out to our support team directly. They can assist you in running through the steps to ensure it's resecured and the account information updated.
These links will share more information:
- How to use EA Help <--- Use the steps here to learn how to reach the support team for more help
- What to do if your EA Account has been hacked <----- Try to complete as many of the security steps here in the meantime to start the account recovery process and maximize security.
- How to manage your EA Account security and safety <----- This guide contains some tips to help make your password and other information more secure..
- EA_Lanna
