Hello, my EA account was stolen in the past. I recovered my account later. However, when I try to send an email to EA support, another gmail appears. How can I fix this? When I recovered my account, I entered my own gmail and even when I look in the EA app, my own email appears, but in EA support, another gmail appears
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Community ManagerHey talha7806,
As these forums are visible to everyone, please don't share any full email addresses here even if they're not your own.
It may be worth opening a new incognito mode window and contacting support that way to see if that address still appears, or if it may just be showing a previous address due to cached information.
You can also just log out of the account when creating a case. You'll be prompted to sign back in, but should have the option to Continue without logging in so the support team can take a closer look. If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, the support team should be able to help make sure everything on the account is accurate.
