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NinjaStarSkies's avatar
NinjaStarSkies
Newcomer
2 months ago
Solved

Tried to change my password and didn't work

My EA app recently updated and logged me out, but when I went to change my password it kept saying it contained an unsupported character when it only had the base requirements and no special characte...
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  • EA_Lanna's avatar
    EA_Lanna
    24 days ago

    Hi NinjaStarSkies​, 

    I appreciate you sharing your experience with this. The system may detect something unexpected (like spacing, capitalization, special characters, or an invisible character copied in).

    Since you were able to get the password changed in the end, it sounds like it was just a formatting hiccup. If it happens again, the best step is to try a completely fresh password typed in manually and, if needed, reach out to EA Help so they can check if there’s a known issue with the password validation.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
24 days ago

Hi NinjaStarSkies​, 

I appreciate you sharing your experience with this. The system may detect something unexpected (like spacing, capitalization, special characters, or an invisible character copied in).

Since you were able to get the password changed in the end, it sounds like it was just a formatting hiccup. If it happens again, the best step is to try a completely fresh password typed in manually and, if needed, reach out to EA Help so they can check if there’s a known issue with the password validation.

- EA_Lanna

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