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916652's avatar
916652
Newcomer
20 hours ago
Solved

Unable to access email or phone # tied to account

How can I access or change the email that is linked to my account if I no longer have access to that email nor phone number tied to the account? On my screen it only shows the old email address and it will not allow me ti change

 

 

 

 

  • Hey 916652​,

    If you can't access your old email address, I'd recommend either reaching out to your email provider to try and recover access to it, or reaching out to our live support team so they can help you update your email address to one that you have access to. It's not something we can help with directly here on the forums but they can take a look for you.

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey 916652​,

    If you can't access your old email address, I'd recommend either reaching out to your email provider to try and recover access to it, or reaching out to our live support team so they can help you update your email address to one that you have access to. It's not something we can help with directly here on the forums but they can take a look for you.

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