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Dentrany's avatar
Dentrany
Seasoned Newcomer
25 days ago
Solved

Unable to connect on PS5

Hello, I am unable to connect to any EA games on my PlayStation 5. Affected games: Apex Legends Madden NFL 26 EA Sports FC 26 Error: eadp::ServerError Error Code: 102122 Imp...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
21 days ago

Hey Dentrany​  are you still having an issue or has it been sorted for you?

If so, have you made any changes to your gamertag or EA account name recently?

Darko

Dentrany's avatar
Dentrany
Seasoned Newcomer
20 days ago

Hi,

Thank you for your reply.

The issue is still occurring.

No, I have not changed my PlayStation gamertag (online ID) or my EA account name recently.

Additional information:

  • The same EA account works correctly on my PS4.
  • The issue occurs on PS5 only.
  • I have tested with a completely different PSN account and a completely new EA account, and the same error occurs.
  • Apex Legends, Madden NFL 26, and EA Sports FC 26 all show the same issue.
  • The error displayed is: eadp::ServerError (102122).
  • I have already tried reinstalling the games, restoring licenses, clearing cache, initializing the PS5, changing DNS/MTU settings, and using a mobile hotspot connection.

Please let me know if there are any further diagnostics I can perform.

Thank you.

    • Dentrany's avatar
      Dentrany
      Seasoned Newcomer
      16 days ago

      Thank you for the reply.

      I have already:

      • Reinitialized my PS5
      • Tested both PS5 and PS4 versions of the games
      • Created and tested with a completely new EA account
      • Tested multiple EA titles (Madden 26 and FC 26)

      The same error occurs every time.

      Because the issue persists across multiple EA games and even with a new EA account, I do not believe this is a temporary server error.

      Could you please check whether there is any issue with the link between my PSN account and EA systems, including any previously linked, disabled, or inactive EA accounts associated with my PSN ID?

      Thank you.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        15 days ago

        You would need to open a case with our live support team Dentrany​ if you would like to discuss your account.

        You can find the necessary info in the link I shared previously.

        Darko

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