I tried accessing the site using my Android phone. Absolutely nothing on the site works with the sole exception of the little autohelp button in the lower right-hand corner, which has been completely useless since all it does is try to send the verification code to a non-existent e-mail account.
Community ManagerHave you tried another device besides your phone? Did you also try putting your browser into desktop mode?
I have two devices, my $11,000 gaming desktop PC, which I built from the ground up (not just buying components off of Amazon or NewEgg) with a 43" 4K IPS monitor, and my phone which I use solely for making phone calls. I have tried five different browsers (Firefox, Chrome, Opera, Vivaldi, and Microsoft Edge). I did try putting the phone into desktop mode. The site does not work. I should not be having to jump through 20 million hoops just to simply change a password.
Community ManagerI agree you shouldn't have to jump through hoops. Normally, that's not the case. You've got a very unique situation and I'm running out of suggestions. Do you happen to have a firewall in place that might block access to our help site?
Just the basic Windows Firewall, and I already tried turning it off without no better result than any of the other attempts.
