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Hi there. What is happening when you try to open a case?
Hello,
Thank you again for your reply.
When I try to create a new case through EA Help, I can go through the support steps normally, but when I reach the point where I need to continue the case or submit my message, the case does not update properly.
Even if I write detailed messages and try to continue the case, my messages do not seem to be attached or processed, and I am unable to move forward with the recovery process.
I have tried multiple browsers, devices, and connections, but the issue still persists.
I was previously instructed by EA Help to open a new case and continue the recovery process, but at the moment I am unable to do so.
I am genuinely trying every official channel available because this account is very important to me, and I am fully willing to verify ownership through any required information.
Could you please help me or escalate this issue to the appropriate team?
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