Unable to Open New Case for Account Recovery

Hello,

Thank you again for your reply.

When I try to create a new case through EA Help, I can go through the support steps normally, but when I reach the point where I need to continue the case or submit my message, the case does not update properly.

Even if I write detailed messages and try to continue the case, my messages do not seem to be attached or processed, and I am unable to move forward with the recovery process.

I have tried multiple browsers, devices, and connections, but the issue still persists.

I was previously instructed by EA Help to open a new case and continue the recovery process, but at the moment I am unable to do so.

I am genuinely trying every official channel available because this account is very important to me, and I am fully willing to verify ownership through any required information.

Could you please help me or escalate this issue to the appropriate team?