Unable to Resume Support Case on EA Help
Hi everyone, I'm having trouble with the EA Help website. When I try to resume an open case by clicking "Resume Case," it just takes me back to the My Cases page instead of letting me continue with ...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerThe chat option might not be available depending on the subject selected.
If you select "EA account" as a product:
and then click on "See all help topics" and select "I want to update my EA account information":
You should get the chat option:
I just went through the contact flow here and the chat option appeared for me.
Please try that out and let us know if this works for you.
That still did f*ck all...
