Unlink
This isn't something we can do on the forums. I'll do my best to guide you though. For starters, it's important to know that unlinking the Xbox from the EA account comes with risks:
Heads-up: If you unlink your platform account and link it to a different EA Account, any entitlements, like in-game rewards, points, and items, will remain on the EA Account that your platform was first linked to.
If you'd like to ensure the Xbox is linked to an EA account with an updated email address, you can update the email address on the current EA account without needing to remove the Xbox link and losing access to your progress and items.
One way is to try to recover access to the older email address. If you can, you'll be able to receive the password reset to log in and update the email on file. Here's what our guide suggests for that:
If you can’t access the email account attached to your EA Account, get in touch with your email service provider (like Yahoo or Gmail) to see if you can recover it. Most providers let you recover your account by:
- resetting your password
- answering security questions
- verifying your identity or alternative email address associated with that account.
Look for these options on the sign-in page of your email service provider’s website, or visit their support site for more help.- EA_Lanna
