Solved
Where to make a formal complaint?
I've downloaded a game (Sims 3) that doesn't work - my pc is able to play the sims 4 fine. The refund tool was glitching so I couldn't refund that way, so I opened a case that was ignored and no fur...
Hello Spectrum_White,
Nobody can assist you on the forums with the refund, try talking with EA support again if the refund tool is not working.
