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WildCoast494031's avatar
WildCoast494031
11 months ago
Solved

“Wild Hearts” is running poorly despite meeting optimal system requirements

Dear EA Support Team,   I purchased Wild Hearts on the release date and my system exceeds the optimal requirements for the game. My setup includes a Radeon RX 6600XT and an Intel Core i5-12400F, wh...
wild hearts
  • EA_Illium's avatar
    EA_Illium
    11 months ago

    Hey @WildCoast494031 

    Thanks for reaching out to the community, when you have a moment can we give the following a try?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
    4. Check if any background applications are stopping the EA app or your game.

    If this continues would it be possible to get a DxDiag file?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
11 months ago

Hey @WildCoast494031 

Thanks for reaching out to the community, when you have a moment can we give the following a try?

  1. Run the System File Checker tool, then Check for Windows and GPU updates
  2.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
  3. Clear EA App's Cache (Top Left Menu > Help > App Recovery)
  4. Check if any background applications are stopping the EA app or your game.

If this continues would it be possible to get a DxDiag file?

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,560 PostsLatest Activity: 2 days ago