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Sir_Nick_the_9th's avatar
Sir_Nick_the_9th
Rising Newcomer
26 days ago

A Way Out not loading and giving an error message

I had bought A Way Out a while back to play with a friend, and we got about halfway through the game (great game btw) before I suddenly wasn't able to launch the game. I bought the game through steam, created an account and installed the EA app because it was required for the game, and it worked perfectly for a while.

 Now for the past 5-6 months every time I try to play the game it redirects me to the EA app with the error message "Failed to launch A Way Out. An Incompatible version of the game is installed on this device. Uninstall the steam version to play". I tried this, and obviously it didn't work, as steam is where I had the game bought and installed, and the EA app required me to have it installed on steam to launch. In my library in the EA app the game Icon is grey, and I can't interact with it, and it also says that I need to uninstall the version of A Way Out that I have, except I had uninstalled it from the EA app. 

A main problem that I think is causing this is because of Xbox Gamepass. I originally installed the game through a free trial of Game Pass that I had, but I bought the game on steam while it was on sale before my free trial ended. I had uninstalled all files for A Way Out that I had before buying it on steam. The game worked fine for a bit, but the second that my Xbox Gamepass subscription ended I could no longer launch the game, and EA help hasn't been able to fix it either. I am annoyed because I essentially wasted my money, and on top of that I am pretty sure that I will never be able to play this game because it is giving me errors on files that don't exist. Unless I waste more money, which I am not gonna do. At this point I should've got DS3, because if I paid to go through insufferable frustration, it might as well be fun. 

If anyone knows any possible solutions, please share them, because I have seen so many cases of this on these forums and nothing I've tried has worked.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hey there, 

    If the EA app still detecting files from your previous install of A Way Out, it might be worth trying to remove temp files and uninstall A Way Out using Ccleaner;

    For other issues on your PC, you can try using CCleaner to clear out issues and errors.

    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

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