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linckh's avatar
3 years ago
Solved

A Way Out Your Game Failed to Launch

I purchased this game on Steam last year, I just installed it yesterday but upon opening the game, it wouldn't launch and an error message popped up saying that "Your game failed to launch" 

Here's what I have tried so far to get it to work.
1. I uninstalled the game and the EA App, reinstalled game and the EA App and logged to my EA App account that is linked to my Steam. ( Didn't work and I did this twice already )

2. After reinstalling the game and the EA App, I did a PC restart and I ran the EA App as an administrator and tried launching the game in Steam. ( Didn't work either )

3. Then after that I tried to run the EA App Recovery to clear cache, it restarted the app entirely and then I tried launching the game from Steam. ( This didn't work)

4, Lastly I tried unlinking and relinking my EA account from Steam tried launching the game again but this one didn't work too.


In the screenshot I uploaded when I go to my collection I see the game is grayed out and says "unavailable" and then also says "An incompatible version of this game is installed on your device, Uninstall the EA app version to launch", I did that, I tried uninstalling the EA App and tried launching the game without the EA App but while the game is launching it automatically reinstall the EA App.

I did everything I know that might fix my problem but nothing worked. Anyone has any idea on how to fix this issue?

  • I find a way to fix my problem :

    • uninstall A Way Out from from Steam app
    • uninstall A Way Out from from EA App
    • close EA App
    • launch App Recovery.lnk from EA Desktop folder as admin to clear EA App cache
    • install A way out from steam

    I hope it'll work for you!

10 Replies

  • @EA_IlliumHi, I have the same problem. The same pop-up shows up. I bought the game via Steam a couple of months ago. I just found out that in 'my collection', the exclamation mark says that 'An incompatible version of this game is installed on your device. Uninstall the EA app version to launch'. But I can't delete the EA app version because I can't see the three buttons to uninstall the game in the EA app. It does show for It Takes Two (because I already played that one), but not for A Way Out. 

  • boucman's avatar
    boucman
    3 years ago
    @EA_Illium I have the exact same issue on my side.

    I Bought A way out on steam and since the update from Origin to EA app, I can't launch the game anymore.
  • guselka's avatar
    guselka
    3 years ago

    I have the same exact error with a way out but not with other games. 

  • I find a way to fix my problem :

    • uninstall A Way Out from from Steam app
    • uninstall A Way Out from from EA App
    • close EA App
    • launch App Recovery.lnk from EA Desktop folder as admin to clear EA App cache
    • install A way out from steam

    I hope it'll work for you!

  • @boucman how do we uninstall the game from EA app?? its colored in gray, how do I find it and uninstall it? i have already uninstalled it from steam and yet in EA app its colored in gray and detected as installed app in EA app
  • boucman's avatar
    boucman
    5 months ago

    @Kikojirou, sorry for that. One year ago, I was able to uninstall from EA app. I just tried to do it again but it wasn't possible. It may due to un update from EA app.

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