ban on new account that only played one game with a friend

Hi there, @cutecute_shrimp.

I'm not seeing a dispute on your account. Did you follow the instructions here?

@cutecute_shrimp 

I'm not able to find that case. Are you sure it was submitted through help.ea.com? I think it would be best to contact an advisor since this is an account issue and we're extremely limited with being able to handle those over Answers HQ. To do that, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

yea, it was submitted through the help center.

I don't use twitter or facebook, and through the link you shared, i can only submit email, no chat option.. and i submitted the disappeared cases through the exact page three times.. it is beyond frustrating..

@cutecute_shrimp 

It's really odd that I can't find that case. Most likely, you're not getting those contact options due to choosing banned account as the issue. Those go to Terms of Service instead of letting you talk to someone. Try submitting a dispute with the instructions here. Let me know when ToS responds. We'll look into the next steps then.

Submitted a case again by following the provided steps. did exactly "Click the plus sign in the Email section to fill out our webform and give us the details about your ban or suspension." still see nothing under "my cases".. hope you can find the case..

@cutecute_shrimp 

I'm still not seeing that case in our system or any cases on your account. I think it would be best to contact an advisor to have them make sure your case gets created. To do that, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!