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habijj's avatar
habijj
3 years ago
Solved

Cant Ea servers

Can't connect to ea servers in wild hearts on series s
wild hearts
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @habijj Thanks for the update and apologies, try these steps.

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @KetiasXX @habijj 

When you have a moment can you try the following steps?

Spoiler
  • Check for other applications that may be limiting EA App or Game performance
  • EA App's Cache (Top Left Menu > Help > App Recovery) 
  • Repair/Verify your game based on which client you are launching from
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • EGS - Repair (Library > Tile dots > Manage > Verify)
    • Steam - Verify in your library
  • Run the System File Checker tool then Check for Windows and GPU updates  
  • Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings 
  • Connection and Advance Connection Guides 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
habijj's avatar
habijj
3 years ago

I'm on an Xbox series s so this won't help me

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @habijj Thanks for the update and apologies, try these steps.

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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