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azkondor's avatar
azkondor
Seasoned Newcomer
10 months ago
Solved

Can't log into Spore on Steam copy

Hi, I can't log into Spore on my Steam copy of the game, seems like the issue is I do not have the game on my EA App account. Supposedly EA support can add the game to my account after showing the receipt for the game, but all my support tickets get closed automatically without helping! Any way to talk to any actual human being and getting help?

  • Hey azkondor  If you bought Spore on Steam and you are unable to use online features, please reach out to our support team on our website so we can look into this for you. Please also prepare your proof of purchase beforehand to help the team confirm your order. If there is an issue with or case, please check if the correct case category has been selected or use the live chat option if available. 

     

     

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey azkondor  If you bought Spore on Steam and you are unable to use online features, please reach out to our support team on our website so we can look into this for you. Please also prepare your proof of purchase beforehand to help the team confirm your order. If there is an issue with or case, please check if the correct case category has been selected or use the live chat option if available. 

     

     

  • what about if I got it on GOG. It worked fine until I had fix a computer issue and upgrade to Windows 11. Afterwards I get the 'servers are down' message although I can log into the Spore website ok.