Forum Discussion

mateus17sw's avatar
mateus17sw
4 years ago
Solved

code":107019

Every time i try to download It Takes Two from Xbox store i get the same error: {"error":"Internal server error","error_description":null,"error_code":null,"code":107019}. Already changed my passwor...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

    https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


    This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

    Thanks, I hope this helps. 

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

Thanks, I hope this helps. 

abcrmzZ9OKWh0's avatar
abcrmzZ9OKWh0
2 years ago

tried this but didnt work 

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,569 PostsLatest Activity: 4 hours ago