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CeeRiL7's avatar
2 years ago
Solved

Deluxe Edition DLC item missing

I own Deluxe Edition through Epic Games PC store, when I access check add-on in-game, it says "No premium content is owned".

Check add-ons tab in EA desktop app and it says "accessed through Epic".

Currently playing chapter 3 at the part where the dragon just dropped you.

  • Ok, get to the The Forge in Chapter 4 unlocks DLC items, kind of weird there's no mention of this at the game store page.

8 Replies

  • I bought the Digital Deluxe Edition a week ago through the EA App on PC.  The description on EA's website states it comes with the Purified Arclight Sigil.   I have got to the forge and all the other Deluxe dlc is there but not the Purified Arclight Sigil. When I check add-on in the game menu I get "No premium content is owned". Can anyone help? 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @The_Hoppster 

    Can we try to repair Immortals via the EA app?

    • EA App - Repair (Library > Tile Dots > Repair)

    After relaunching and checking if the content appears, If not is this on a new save or NG+?

    Cheers, 

  • CeeRiL7's avatar
    CeeRiL7
    2 years ago

    Hello @EA_Illium

    Thanks for the reply,

    I tried Repair twice like you suggested but it still shows "No premium content is owned".

    This is on a new save file as I just bought the game.

    I read on the internet you could only acquire the DLC items at the beginning of chapter 4 - The Forge.

    Will play to that point to see, but I guess it has nothing to do with check add-ons.

  • Ok, get to the The Forge in Chapter 4 unlocks DLC items, kind of weird there's no mention of this at the game store page.

  • @EA_Illium I have run the repair and I am still missing the "Purified Arclight Sigil".  I am in chapter 4 and at the forge.  I have received all the other deluxe edition items but not the Purified Arclight Sigil.   Again when I check add-on in the game menu I get "No premium content is owned".  Is the Purified Arclight Sigil part of the Deluxe edition as stated on the store page or the pre-order dlc?

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    HI @The_Hoppster 

    To confirm all you are missing is the purified arclight.

    If so, that was a pre-order item. You can check out what came with the Deluxe edition and pre-ordering in our post here

    Thanks!

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