Deluxe Items disappeared

I'm in the exact same boat. Hadn't played the game for a bit, loaded it up and all my gear was at level 1 with all Deluxe Edition items missing. Checked for Add-On content, says I don't own any, nothing in the forge.

I started trying things. I verified files, unchecked dlc, loaded the game, and checked for Add Ons. They actually showed up! (Completely unleveled, though, which is another frustration). But after I re-equipped them, I checked for Add Ons again, out of curiosity, and it said I didn't own any Add Ons, it saw them once, why not twice? Closing and re-loading the game, my items were gone again.

I then tried a few more times to recreate them showing back up. For a bit, I thought they were gone for good. But I finally got them to show, and I was able to save and load a couple times and they were still available.

So something is bugged here, but try going into the DLC page for the game in Steam and uncheck the deluxe dlc, load the game, leave game, recheck them, then load the game. See if they come back for you. It does suck that ALL of the resources I put into these items to level them up are gone, but I wasn't very far in the game, so these are still better than what I had (especially since it gave me level 1 base items when these got removed).

A customer that paid extra for these items shouldn't go through this, so I would suggest the Devs figure out why this is broken, but at least they can come back. Also a shame there is no way to recover the resources put into leveling these up....quite frustrating.

Greetings, and thank you for your detailed answer that seems to be a step in the right direction!

However, as much as I would love to tell you otherwise, I am afraid that retracing these steps:

- unchecking the DLC on steam

- booting the game on both my saves

- quitting the game

- rechecking the DLC on steam

- booting the game on both my saves

- get to the forge

The items still do not reappear.

Maybe my issue is deeper? Or maybe taken at another level? I could not say.

Well, when I posted that yesterday, it worked through a few reloads so I thought it was "stable".

Loaded the game today, I'm back to no Deluxe Items, again.

So no, it's not you, I just happened to luck into them coming back for a short period of time.

Deluxe Items are just broken. It's a reward for spending extra for the game!

Seriously, this type of thing should never happen to customers.

And today, they are back....I did nothing but load up the game.

Completely random.

I'm not going to continue my game until it's stable enough to always show up through random checks. Don't want to waste resources on items that will randomly disappear.

Hey @LinkPoledouris @AetherEchoes 

Apologies for the delayed response, Thanks both of you for testing this further. I've passed this on to the team. 

Once we get an update I can share it here in the thread. 

Thanks!

Hello Illium.

Thank you for passing the message.

With how things were going form the start, I thought I would never get any support for this issue.

At least now I feel reassured and heard.

Just like LinkPoledouris, I think I will refrain from playing the game until it gets solved. I would not want to do anything that may make their recovery impossible.

Thank you for letting us know as soon as you have news. I would also appreciate if you could check up with us once in a while even if you have nothing new, just so at least we know our issue is not getting forgotten or hidden under a rug.

Good luck, and have a good day!

Hey @LinkPoledouris @AetherEchoes 

No update on the issue but a slight ask, would it be possible to get your save file for the game? 

The location should be: %USERPROFILE%/AppData/Local/P3/Saved/SaveGames

You can share it here on Answers HQ as a .rar file, or share something like a G-drive download link. The files won't have any PII (Personal Identifiable Information)

Hello,

Here it is, if it can help.

Let me know if anything is missing.

Here is my file, I didn't get to check today if they were there or not.

Just as another data point, deluxe items are there today.

It sounds odd how they just spawn in and out of existence for you.
Maybe I have not insisted enough, but I never ever saw them back.

Yep, doesn’t make sense. I could have sworn it was fixed a couple days ago when they showed up and worked all day, only for them to disappear the next time I load up the game.

When the items are back, the add-ons screen does show the proper info. When I log in and they aren’t there, it shows “no addons” or something to that effect. It isn’t an error, just that I don’t have access to them.

Are you prepared for this? Now they are missing again!

The exact message when I check for add-ons is:

No Premium Content is owned. Visit the game store page for more details.

When this happens, I have 2 sigils reverted back to level 1 (had deluxe items in those two slots), no totems, rings, or bracers equiped (all deluxe items).

That is the message I have all the time indeed.

Just did a Deluxe Gear Check (DGC) and it is there right now.

The only pattern I see is that every time I check, it’s the opposite. But it has to have time between checks. So right now, I will have them no matter how many times I log in and out (which I did a few times). If I check in a few hours, though, they will probably be gone again.

The timing thing is confusing, but it’s almost like there is a check bit, and each time I do a DGC with time passing between, it flips the bit, so each time it’s different. That’s the only explanation I can think of for this type of behavior.

DGC: Items are there this morning.

DGC: items missing right now

What timezone is the server for this game in?

DGC: Missing this morning.

I bet they will show back up when I check this afternoon.

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@LinkPoledouris wrote:

What timezone is the server for this game in?

DGC: Missing this morning.

I bet they will show back up when I check this afternoon.

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I win the bet!

DGC: Items are there.

I'm leaning toward the game checking each "day" but it is not on Eastern time, so each server day, the bit flips the first time I check. Morning for me will be the same as the previous afternoon.

I know that is probably simplifying the situation, but just speculating until we know more.

DGC: Items still there this morning.

DGC: Items gone at 1:07pm eastern.

I'm going to try to check more often to see if I can find when the swap happens, but it might be hard to nail down unless I check every hour of the day, and even then, a few seconds early could throw it off.

DGC: Items there this morning (9:18am Eastern)

Interesting….timing doesn’t line up with previous tests. I expected them to be gone since they were gone for the second half of yesterday (I did a check again later in the day).