ea advisor help.
PrakashThank you for contacting EA HELP, my name is Prakash, may I start with your first name please?
youMY NAME IS SCOTT......THIS IS NOW MY THIRD TIME HERE, AND I DONT WNAT YOU TO TELL ME TO DO A...
Forum Discussion
yeah we jsut tried what they suggested and it still doesnt work
EA_David
Community Admin
Community Admin@KingOGSkunk420 Hi, I see you have an extensive case history, sorry that you haven't been able to find a fix yet.
Can I check what the exact error message you get is? What region are you in, and is your friend in the same region? One of your tickets references some other friends with the same issue. Are they on the same system and/or in the same region?
I can see that you have tried the MAC address clear, as well as the power cycle, but can I double check that you tried the full one detailed here? Also please check that your friend has done this too.
https://answers.ea.com/t5/Technical-Issues/A-Way-Out-Can-t-Join-Friends/m-p/6717103#M331
Another troubleshooting step that's worth checking is whether your Xbox is set as your home console. It usually is, but there are some rare cases where if somone else (usually a partner or sibling) has that console set as their Home one, then folks might have issues.
Thank you.
- there is no error message, after accepting invite from a friend it goes to the loading screen, it says authenticating and that disappears and then its just the spinning circle for ever it never stops no message no nothing just a spinning circle.......as i have said to multiple ea advisers, im not dumb, and when i say i have literally tried every possible troubleshooting option thats available that means i have TRIED every single thing and nothing works, the fact that you guys keep asking me the same damn question OVER AND OVER AND OVER is god damn annoying......and yes my friends and i are in the same region which is Canada, Ontario, we live within a half hour of each other, four of us with different consoles and each own the game, and one with his own console but has the free pass and it still wouldnt work.....i had tried the home xbox option and everything and nothing fixed the issue.....and then i get the above convo from not one but two ea "advisers"......there is no way the game was made so you cant play with others that own the game, that just simply makes no sense.....so i plead to you to not tell me to try the same troubleshooting bs that ive tried several times.....and actually listen when i say i have TRIED THEM ALL and nothing has worked......
- EA_David
Oh I believe you. I just wanted to check a couple of extra steps in case they'd been missed.
And yes, it would be silly if owning the game was preventing you from playing with a friend, I've played the game with 2 systems that own it.
Can I check your ISP and router? Can I check if your friends use the same ISP, and even if they use the same router? Would you and the friend you're playing with be able to try creating mobile hotspots and play using the mobile network, as a test? Obviously this could lead to sub-optimal gameplay, but it'll help with determining where the issue lies.- i shouldnt have to do all this bull to play one game, when every other game is working perfectly fine, including other EA titles......I have officially refunded the game because these steps should need to be taken to play a game, it is just absolutely stupid.....after spending four days trying to get this to work i just had it with this game, if it ever gets fixed in the future maybe ill re buy the game but for now i got my money back because you guys are useless......it has taken until now for someone to stop suggesting the same thing....even though some one has already asked me about my ISP and nothing has been fixed STILL!!!! so good day please work on the issue cause im not the only one wih this issue, if u go to xbox game store and read the comments on the game they all have been having the same issues, so its clearly your guys end that is messed up, and the fact that you guys keep thinking its our issue when eveery other game works perfectly fine is just dumb......take responsibility for your own issues
