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mustafabsraoi's avatar
mustafabsraoi
2 years ago
Solved

EA app says " Something went wrong " when i try lunch it takes two from Steam

hello , I have problem with it takes two . on steam when I press play it opens EA app and says " something went wrong " and  to continue linking your EA account , head back and start over "   note :...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @mustafabsraoi If you are unsure of another login that would need to be used you will need to reach out to our support to take a look at your EA account, and which ever account might be linked to Steam. 

    We are unable to look at and assist with account-related issues here on Answers HQ. 

    Cheers!

mustafabsraoi's avatar
mustafabsraoi
2 years ago

Hello . Thanks for replacing , I tried to see if my account linked on EA website and the account doesn’t link to steam so i tried to link it and when i nearly done he says “linked account found “ and he says that my steam account linked to EA account , I don’t know but in the website they say ( Link ) thats mean is not linked , but when i try they tell me its linked so what should i do  

I will put photos down below 

one  says link ( mean my account unlinked)

second one he tells me the account is linked 

i hope you understand and sorry for my english 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago
@mustafabsraoi Based on the information you've shared it would seem the Steam account is linked on a different EA Account, in which case we would need to sign into the correct account.
  • mustafabsraoi's avatar
    mustafabsraoi
    2 years ago

    Hello , Thanks for replaying 

    I don’t know the EA account that i linked steam with , So how do i know it and can you unlink steam account ? I can prove any thing if you want ,

    Thanks for keeping helping me with my annoying problems . 

    • EA_Illium's avatar
      EA_Illium
      Icon for Community Manager rankCommunity Manager
      2 years ago

      HI @mustafabsraoi If you are unsure of another login that would need to be used you will need to reach out to our support to take a look at your EA account, and which ever account might be linked to Steam. 

      We are unable to look at and assist with account-related issues here on Answers HQ. 

      Cheers!

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,272 PostsLatest Activity: 21 hours ago