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Black_Blade_197's avatar
Black_Blade_197
5 years ago
Solved

EA Origin Customer Experience

The customer experience here at EA for “Origin” turned out to be (again) literally a nightmare. Hence, a feedback to raise user awareness: I had some time ago the “pleasure” to contact EA via suppor...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @Black_Blade_1977.

    I'm really sorry for all the frustration. We have a few different options for help with this. You can open a case and choose email as your contact option to get help through email. However, choosing chat or phone support will be quicker. You can also message @EAHelp through Twitter or go to facebook.com/eahelphub to reach an advisor. If your games were purchased through Origin, they should be able to check to see if a refund is available. 

    For the issue with A Way Out, the friend needed to download the Friend's Pass. More information on that can be found here.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, again, @Black_Blade_1977.

I'm glad to hear that stressful week is behind you! Was support able to help with this?

Black_Blade_197's avatar
Black_Blade_197
5 years ago

Hello

Thanks for asking and following up! I didn't manage to look into this earlier and I retried only now reinstalling everything again. Out of whatever reason, after trying so many times it suddenly works. 🙂

Hence, I do not need to open a ticket anymore. No clue what solved the problem. The only difference I could identify is that there was an Origin app update in the meanwhile. Maybe that helped.

Thanks for your support! Have a good weekend!

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