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rzayas28's avatar
rzayas28
3 years ago

My error is a little different, but can't get more than 5 mins of play without it crashing:

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

DXDIAG attached.

Thanks for any help.

  • Stryker12602's avatar
    Stryker12602
    3 years ago

    I get a crash after holding F on the hover vehicle and watching the loading screen. This happens every time and I've tried repairing and reinstalling the game multiple times.

    LoginId:25c8cb054384b9aa8a5c6eaad44b020f
    EpicAccountId:7c88206bbe9a4c1b853a3a9c33d42214

    Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    ImmortalsOfAveum_Win64_Shipping
    kernel32
    ntdll

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      /hi @Stryker12602 

      To check have you tried the following troubleshooting?

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago

        [Asking for Information]

        Hey Everyone, 

        Thanks for letting us know what you are running into with Immortals of Aveum, If you are still getting a crash message while playing and have not so far let us know the following information. 

         

        • Platform (or client):
        • EA ID (PSN ID/Gamertag):
        • Are you getting an error message?
        • Does this happen at a specific point when launching or playing IoA?
        • How long are you playing until this happens?
        • If possible, share a Screenshot or Clip...
        • If on PC, please share a DxDiag and an EA app Error ID

        We can use this information, to help make the team aware of the issue and to further investigate. 

         

        Cheers!

        @corycjm12 @Stryker12602 @rzayas28 @Wieguns 

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 5 hours ago
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