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My error is a little different, but can't get more than 5 mins of play without it crashing:
Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006
DXDIAG attached.
Thanks for any help.
- 2 years ago
I get a crash after holding F on the hover vehicle and watching the loading screen. This happens every time and I've tried repairing and reinstalling the game multiple times.
LoginId:25c8cb054384b9aa8a5c6eaad44b020f
EpicAccountId:7c88206bbe9a4c1b853a3a9c33d42214Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdll- EA_Illium2 years ago
EA Staff (Retired)
/hi @Stryker12602
To check have you tried the following troubleshooting?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Install or Repair the VC++ files for your game (EA app)
- Restart your device in Clean Boot mode, then just try running the client and game
- EA_Illium2 years ago
EA Staff (Retired)
[Asking for Information]
Hey Everyone,
Thanks for letting us know what you are running into with Immortals of Aveum, If you are still getting a crash message while playing and have not so far let us know the following information.
- Platform (or client):
- EA ID (PSN ID/Gamertag):
- Are you getting an error message?
- Does this happen at a specific point when launching or playing IoA?
- How long are you playing until this happens?
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
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