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rzayas28's avatar
rzayas28
2 years ago

My error is a little different, but can't get more than 5 mins of play without it crashing:

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

DXDIAG attached.

Thanks for any help.

Stryker12602's avatar
Stryker12602
2 years ago

I get a crash after holding F on the hover vehicle and watching the loading screen. This happens every time and I've tried repairing and reinstalling the game multiple times.

LoginId:25c8cb054384b9aa8a5c6eaad44b020f
EpicAccountId:7c88206bbe9a4c1b853a3a9c33d42214

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\Jenkins\GAME-Ascendant-Hardening_Build\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
ImmortalsOfAveum_Win64_Shipping
kernel32
ntdll

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    /hi @Stryker12602 

    To check have you tried the following troubleshooting?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago

      [Asking for Information]

      Hey Everyone, 

      Thanks for letting us know what you are running into with Immortals of Aveum, If you are still getting a crash message while playing and have not so far let us know the following information. 

       

      • Platform (or client):
      • EA ID (PSN ID/Gamertag):
      • Are you getting an error message?
      • Does this happen at a specific point when launching or playing IoA?
      • How long are you playing until this happens?
      • If possible, share a Screenshot or Clip...
      • If on PC, please share a DxDiag and an EA app Error ID

      We can use this information, to help make the team aware of the issue and to further investigate. 

       

      Cheers!

      @corycjm12 @Stryker12602 @rzayas28 @Wieguns 

      • NereusHixon's avatar
        NereusHixon
        2 years ago

        @EA_Illium

        Please see the below. Tried everything from clearing EA cache, disabling/enabling DLSS. Still crashes with error code 887A0006

        Platform (or client): Epic Games
        EA ID (PSN ID/Gamertag): NereusHixon
        Are you getting an error message? Yes. Crashes with error code 887A0006
        Does this happen at a specific point when launching or playing IoA? Its random, but recently started crashing during the first training fight
        How long are you playing until this happens? Before it was 10 mins, now it happens instantaneously when in an action scene
        If possible, share a Screenshot or Clip...
        If on PC, please share a DxDiag and an EA app Error ID ? Error ID already provided above. DxDiag attached.

        Hopefully you guys are able to provide a fix soon before my refund period is over.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,565 PostsLatest Activity: 5 hours ago