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ko4alaweeb9o's avatar
ko4alaweeb9o
2 years ago
Solved

I can’t get online

Spoiler
I can’t get online

So me and my brother both purchased digital versions of it takes two my brothers worked fine but when I clicked on play online it said unable to login this acoustics can’t get online and I went to the link that was on this but it did not say how to fix it. PLZ help me

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @ko4alaweeb9o Can we check out the following steps and check if this keeps up?

    1. Check for networking issues:
    2. Manage DNS settings
    3. Try checking your account:
    4. Check for Switch System updates; 
    5. Check for power/sleep Mode issues.

    Clear Cache: 

    1. Open System Settings on the HOME Menu 

    2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

    3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

     

    Data Corruption: 

    1. Open the System Settings from the Home menu 

    2. Go to Manage Software and select Apex Legends 

    3. Choose Check for Corrupt Data 

    4. Choose Redownload if it finds any corrupt data 

5 Replies

  • FatuosoFoxx11's avatar
    FatuosoFoxx11
    Seasoned Newcomer
    21 days ago

    I tried all of these steps as well, and it still does not allow me to play online with my friend who has a friend’s pass. Keeps saying server errors and gives an error code of 401-1f5c. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @ko4alaweeb9o Can we check out the following steps and check if this keeps up?

    1. Check for networking issues:
    2. Manage DNS settings
    3. Try checking your account:
    4. Check for Switch System updates; 
    5. Check for power/sleep Mode issues.

    Clear Cache: 

    1. Open System Settings on the HOME Menu 

    2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 

    3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

     

    Data Corruption: 

    1. Open the System Settings from the Home menu 

    2. Go to Manage Software and select Apex Legends 

    3. Choose Check for Corrupt Data 

    4. Choose Redownload if it finds any corrupt data 

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