Immortals of Aveum - Stuck on Preparing download
the game we not install what do i do?
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @TCWarrior20 Thanks for the screenshot, to confirm do you typically see that error (about something going wrong) or get stuck on the preparing screen?
Also, would it be possible to get a DxDiag and an EA App Error ID?
@EA_Illium at this piont i may want a refund if i cant play the game
EA_ShepardCommunity Manager
@TCWarrior20 Hey, sometimes when a game purchased has not been fully completed in the system, it can give that error. For example, when you make a purchase, if that purchase on our end is stuck in processing or a pending state it can prevent you from downloading it. You may have been charged on your end but through the system, it simply didn't complete.
This is not always the case for this error but in most, it is the cause. Can you log into profile.ea.com check all transactions and make sure the purchase logs show that the game purchase has been completed in your EA Account logs?
Like really I pre- Order this game back in April and your telling me even though i got charged back then, that I CAN"T play the game day one, but all the top streamers got to? what is this man i put my hard earned money towards this game it was a Birthday present for me knowing that the game didn't come out for a while, even told my small yet mighty community how excited i was to share this adventure with them. this is not right at all how can you hold it for that long?
- @EA_Shepard just issue me a refund i will spend my money else were
- EA_Shepard
@TCWarrior20 Any refund requests cannot be made over the forums. You would need to request that here.
- Just issue me a refund i will spend my money elsewhere
